Service & Warranty Coordinator

Cummins Inc; Sumner (WA); On-site; USD 72,000 - 108,000; Full time

Benefits offered by this job

Relocation package

Job summary

Cummins Inc. in Sumner, WA, seeks a Service Administrator to serve as the primary customer contact at the branch, promoting quality service and growing business. The role is on-site with relocation possible and offers a path to contribute to a busy distribution operation.

The position requires strong organizational, communication, and computer skills, with the ability to manage multiple tasks in a fast-paced environment while maintaining excellent customer service.

Qualifications

• Strong organizational skills and ability to work with others.
• Excellent customer service and communication skills.
• Ability to excel in a fast-paced environment and under pressure.
• Strong computer skills and attention to detail.
• Experience handling work orders, quotes, and repair plans.

Responsibilities

• Serve as the primary point of contact with customers at the branch, building positive relationships.
• Analyze customer needs, gather information, and open work orders; provide quotes and repair plans.
• Create complex work orders with diagnostic plans and schedules; review with supervisor before contact.
• Coordinate with Service Supervisor/Team Lead to schedule job assignments.
• Resolve customer concerns about warranties; explain charges and monitor KPIs for workshop performance.

Skills

Organizational skills

Customer service

Communication

Teamwork

Calm under pressure

Computer literacy

Education

Technical trade school diploma or certification

Job description

Cummins Inc. in Sumner, WA, seeks a Service Administrator to serve as the primary customer contact at the branch, promoting quality service and growing business. The role is on-site with relocation possible and offers a path to contribute to a busy distribution operation.

The position requires strong organizational, communication, and computer skills, with the ability to manage multiple tasks in a fast-paced environment while maintaining excellent customer service.