On-Site Service & Customer Coordinator

Cummins Inc; Albuquerque (NM); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k) Retirement Savings Plan

Medical/Dental/Life Insurance

Health Savings Account

Domestic Partners Coverage

Job summary

Cummins Inc. in Albuquerque, NM seeks a Service Administrator to join our distribution team. You will be the first point of contact for customers, promoting quality service and assisting with increasing branch business.

The role involves creating basic work orders, gathering information, and keeping customers updated on status. The ideal candidate is customer-focused, communicates professionally with technicians and customers, and adheres to Cummins training and certification requirements.

Qualifications

• High school diploma or equivalent.
• Experience in customer-facing roles.
• Ability to create basic work orders in systems.
• Strong communication and organization skills.

Responsibilities

• Serve as the first point of contact with customers.
• Develop positive relationships with key customers.
• Gather pertinent information and assess customer needs.
• Create basic work orders in appropriate systems and provide status updates as needed.

Skills

Customer service

Communication

Data entry

Education

High school diploma

Tools

Work order systems

Job description

Cummins Inc. in Albuquerque, NM seeks a Service Administrator to join our distribution team. You will be the first point of contact for customers, promoting quality service and assisting with increasing branch business.

The role involves creating basic work orders, gathering information, and keeping customers updated on status. The ideal candidate is customer-focused, communicates professionally with technicians and customers, and adheres to Cummins training and certification requirements.