Customer-Focused Service Administrator & Quotes Specialist

Cummins; Manassas (VA); On-site; USD 62,000 - 94,000; Full time

Benefits offered by this job

Relocation assistance

Job summary

Cummins Inc. is seeking a Service Administrator for our Manassas, VA distribution location.

This onsite role focuses on delivering exceptional customer service, gathering requirements, preparing quotes and repair plans, and maintaining accurate work orders for invoicing and warranty. You will handle customer inquiries, identify needs, and coordinate with service teams to ensure timely updates and delivery of value-added services.

Qualifications

• Excellent customer service skills and the ability to effectively communicate in a positive and professional manner.
• Experience in service & repair, or warranty-related field preferred.
• Excellent computer skills using multiple software platforms.
• Ability to thrive in a fast-paced environment with multiple priorities.
• Ability to elevate technical issues, obtain product technical issue information, and utilize available resources.
• Experience in estimate building and communicating value in add on services is a plus.
• High School diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

Responsibilities

• Serves as first point of contact with customer to promote quality customer service and assist with increasing business within the branch location
• Identify customer’s needs, gather pertinent information, provide quotes, develop claims, prepares repair plans and provide status updates to customers on repair work.
• Review/create work orders to ensure accuracy for invoicing and warranty.
• Other administrative task on a need-by-need basis.

Skills

Customer service

Communication

Service & repair experience

Computer skills

Multi-tasking

Technical issue escalation

Estimate building

Education

High school diploma

Job description

Cummins Inc. is seeking a Service Administrator for our Manassas, VA distribution location.

This onsite role focuses on delivering exceptional customer service, gathering requirements, preparing quotes and repair plans, and maintaining accurate work orders for invoicing and warranty. You will handle customer inquiries, identify needs, and coordinate with service teams to ensure timely updates and delivery of value-added services.