Service Administrator

Cummins Inc.; Sumner (WA); On-site; USD 72,000 - 108,000; Full time

Benefits offered by this job

Relocation package

Job summary

Cummins Inc. in Sumner, WA, seeks a Service Administrator to serve as the primary customer contact at the branch, promoting quality service and growing business. The role is on-site with relocation possible and offers a path to contribute to a busy distribution operation.

The position requires strong organizational, communication, and computer skills, with the ability to manage multiple tasks in a fast-paced environment while maintaining excellent customer service.

Qualifications

• Strong organizational skills and ability to work with others.
• Excellent customer service and communication skills.
• Ability to excel in a fast-paced environment and under pressure.
• Strong computer skills and attention to detail.
• Experience handling work orders, quotes, and repair plans.

Responsibilities

• Serve as the primary point of contact with customers at the branch, building positive relationships.
• Analyze customer needs, gather information, and open work orders; provide quotes and repair plans.
• Create complex work orders with diagnostic plans and schedules; review with supervisor before contact.
• Coordinate with Service Supervisor/Team Lead to schedule job assignments.
• Resolve customer concerns about warranties; explain charges and monitor KPIs for workshop performance.

Skills

Organizational skills

Customer service

Communication

Teamwork

Calm under pressure

Computer literacy

Education

Technical trade school diploma or certification

Job description

Job Summary

Serves as primary customer contact to promote quality customer service and increase business within the branch location.

Job Summary

Serves as primary customer contact to promote quality customer service and increase business within the branch location.

We are looking for a talented Service Administrator to join our Distribution business in (Sumner, WA).

Will Make An Impact In The Following Ways

• Serves as the primary point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.
• Analyze customers needs, gathers pertinent information, and opens work orders; provides quotes, develops claims, prepares repair plans, schedules work, and provides status updated to customers on repair work.
• Creates complex work orders including, diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plans with the Service Supervisor/Team Lead prior to customer contact.
• Works with the Service Supervisor and/or Team Lead to schedule job assignments.
• Develops positive relationships with key customers; resolves customer concerns regarding Cummins' or distributor warranties; explain charges to customers.
• Monitors key performance metrics for the workshop, including labor productivity and customer satisfaction.

In order to be successful in this role you will need the following:

• Good organizational skills
• Works well with others
• Excels in a fast paced environment and under pressure
• Strong computer skills and excellent customer service
• Communicates effectively
• Customer focus
• Service Documentation
• Warranty Process
• Technical Escalation

good organizational skills, works well with others, excels in a fast paced environment and under pressure, strong computer skills and excellent customer service.

Education, Licenses, Certifications

Technical trade school/ vocational diploma or certification or equivalent experience required.

This position may require licensing for compliance with export controls or sanctions regulations.

Experience

Requires significant and/or in-depth knowledge obtained through specialized training.

Compensation And Benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.

Job

Service

Organization

Cummins Inc.

Role Category

On-site with Flexibility

Job Type

Office

Min Salary

$72160

Max Salary

$108240

ReqID

2440931

Relocation Package

Yes

100% On-Site

No

Cummins and E-Verify

At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates the right to work using E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. Visit http://EEOC.gov to know your rights on workplace discrimination.