Branch Service Administrator & Customer Support

Cummins; Albuquerque (NM); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

401(k) Retirement Savings Plan

Medical/Dental/Life Insurance

Health Savings Account

Domestic Partners Coverage

Job summary

Cummins Inc. in Albuquerque, NM is seeking a Service Administrator to be the first point of contact for customers and help drive branch business growth. You will assess needs, gather information, and create basic work orders while providing updates as needed.

The role emphasizes customer service, professional interaction with technicians, and ensuring Cummins training and certifications are maintained. Relocation may be available and on-site work is typical.

Qualifications

• High school diploma or equivalent required.
• Significant relevant work experience or specialized skills.
• Customer-focused and committed to Cummins training and certifications.

Responsibilities

• Serve as first point of contact with customers by phone or in person, building positive relationships.
• Assess customer needs and gather pertinent information.
• Create basic work orders in appropriate systems.
• Provide status updates to customers as requested.

Skills

Customer service

Communication

Education

High school diploma

Job description

Cummins Inc. in Albuquerque, NM is seeking a Service Administrator to be the first point of contact for customers and help drive branch business growth. You will assess needs, gather information, and create basic work orders while providing updates as needed.

The role emphasizes customer service, professional interaction with technicians, and ensuring Cummins training and certifications are maintained. Relocation may be available and on-site work is typical.