Onsite Resident Liaison & Community Advocate

People Restoring Communities; New York (NY); On-site; USD 42,000 - 52,000; Full time

Job summary

Boulevard Together is seeking an on-site Resident Liaison to bridge residents and site leadership, support engagement, and connect households with internal teams and community resources while upholding a respectful service standard. The role reports to the General Manager.

Responsibilities include building resident relationships, coordinating concerns with management and partners, supporting communications, facilitating meetings, and maintaining confidentiality.

Responsibilities

• Build and maintain positive resident relationships through consistency and responsiveness
• Receive, document, and coordinate resident concerns with management, maintenance, security, and social services
• Support resident communications including notices, flyers, and meeting reminders
• Facilitate resident meetings, feedback sessions, and outreach initiatives; document themes and suggest improvements
• Coordinate referrals to social services and community partners; track outcomes and close the loop with residents
• Support move-in/move-out communication, appointment scheduling, and special initiatives as assigned
• Maintain confidentiality and handle sensitive matters with discretion
• Create, assign and maintain work orders; ensure completion, photos, and closure
• Conduct unit inspections as directed by the District Manager
• Create purchase orders
• Attend all TA meetings and property events
• Manage inspections, violations, and corrective action plans as directed
• Stay current on housing laws and advise ownership on risk mitigation and compliance strategies

Job description

Boulevard Together is seeking an on-site Resident Liaison to bridge residents and site leadership, support engagement, and connect households with internal teams and community resources while upholding a respectful service standard. The role reports to the General Manager.

Responsibilities include building resident relationships, coordinating concerns with management and partners, supporting communications, facilitating meetings, and maintaining confidentiality.