Resident Liaison

BOULEVARD TOGETHER OWNER LLC; New York (NY); On-site; USD 42,000 - 54,000; Full time

Job summary

Boulevard Together Owner LLC is seeking a proactive Resident Liaison to serve as the trusted link between residents and site leadership in our New York community. You will support engagement, address concerns, and connect households to internal resources with professionalism.

The role emphasizes clear communication, timely issue resolution, and collaboration with management, maintenance, security, and social services.

Qualifications

• High school diploma or GED required; associate or bachelor’s degree preferred.
• 1–3 years of resident services, customer service, community outreach, or housing experience preferred.
• Bilingual ability based on site needs preferred.
• Strong communication, documentation, and conflict resolution skills.
• Ability to work with diverse residents and partners with empathy and professionalism.

Responsibilities

• Build and maintain positive resident relationships through visibility, responsiveness, and follow-through.
• Receive, document, and coordinate resident concerns with management, maintenance, security, and social services to drive timely resolution.
• Support resident communications (notices, flyers, meeting reminders) and reinforce site procedures politely.
• Facilitate resident meetings, feedback sessions, and outreach initiatives; document themes and suggest improvements.
• Coordinate referrals to social services and track outcomes; close the loop with residents.
• Assist move-in/move-out communication, scheduling, and special initiatives.
• Conduct unit inspections as directed; create and close work orders with photos.
• Maintain confidentiality and handle sensitive matters with discretion and professionalism.

Skills

Communication

Documentation

Conflict resolution

Customer service

Empathy

Relationship management

Education

High school diploma or GED

Associate or bachelor’s degree preferred

Job description

Overview:The Resident Liaison is an onsite position who serves as a trusted bridge between residents and site leadership at Boulevard Together. This role supports resident engagement, resolves routine concerns through proactive communication, and connects households to appropriate internal teams and community resources while maintaining a consistent, respectful service standard. The Resident Liaison reports to the General Manager.Responsibilities:Build and maintain positive resident relationships through consistent visibility, responsiveness, and follow-throughReceive, document, and coordinate resident concerns; partner with management, maintenance, security, and social services to drive timely resolutionSupport resident communications (notices, flyers, meeting reminders) and help reinforce site procedures in a respectful mannerFacilitate resident meetings, feedback sessions, and outreach initiatives; document themes and recommend practical improvementsCoordinate referrals to social services and community partners as appropriate; track outcomes and close the loop with residentsSupport move-in/move-out communication, appointment scheduling, and special initiatives as assignedMaintain confidentiality and handle sensitive matters with discretion and professionalismCreate, assign and maintain work orders ensuring the work is completed, photographed and the work order is closed.Conduct unit inspections at the directive of the District ManagerCreate purchase ordersAttendance required at all TA meeting and property events.Manage inspections, violations, and corrective action plans as directedStay current on evolving housing laws and advise ownership on risk mitigation and compliance strategiesHigh school diploma or GED required; associate or bachelor’s degree preferred1-3 years of resident services, customer service, community outreach, or housing experienceStrong communication, documentation, and conflict resolution skillsAbility to work with diverse residents and partners with empathy and professionalismExperience in affordable housing, public housing environments, or resident engagement programming preferredBilingual ability based on site needs preferredAbility to work early mornings, evenings and occasional weekends based on site needsAbility to sit, stand, and walk for extended periods; occasional lifting of light office materialsCore CompetenciesService-first mindset with strong follow-throughOperational discipline, documentation accuracy, and attention to detailProfessional judgment, confidentiality, and calm under pressureClear communication with residents, staff, and external partnersAbility to prioritize competing demands and meet deadlinesResident engagement and relationship managementProblem-solving and service recovery