Onsite HOA Resident Services Concierge

RealManage, LLC; Florida; Vor Ort; USD 32.000 - 34.000; Vollzeit

Benefits dieser Stelle

Medical Insurance

Dental Insurance

Vision Insurance

Life and Disability Insurance

HSA (Required High-Deductible Medical

FSA account for health-relatedexpenses

FSA account for dependent careexpenses

Education Reimbursement for industry相关

401K match after 1 year

Employee Assistance Program (EAP)

9 paid holidays and 2 floatingholidays

Zusammenfassung

RealManage Elevated in Hollywood, FL is seeking a Resident Services Coordinator to serve as the primary contact for homeowners, residents, guests, and vendors. You will support daily operations, provide exceptional customer service, coordinate resident services, and handle administrative tasks to ensure smooth communication between residents, management, and service providers.

The role promotes a positive resident experience, manages front office activities, and reports to the General Manager.

Qualifikationen

• 1–3 years of experience in an administrative role, customer service, hospitality, property management, or community association support (HOA/COA preferred)
• Strong communication and interpersonal skills
• Proficiency in Microsoft Office and association management platforms
• Ability to multitask in a fast-paced environment while providing courteous, professional service
• Strong organizational skills with attention to detail and follow-through
• Ability to maintain confidentiality and use sound judgment
• Availability for occasional evening or weekend events as required

Aufgaben

• Serve as the first point of contact for homeowners, residents, and vendors
• Respond to inquiries related to assessments, amenities, policies, account status, access devices, and general community information
• Assist with open work orders and customer service issues, as needed, to ensure timely resolution
• Assist residents in navigating HOA processes, forms, and online portals
• Support architectural review processes by assisting residents to ensure submissions are complete, tracking submissions and deposits
• Coordinate communications with residents, vendors and Boards for submissions and move-in/out processes
• Provide front desk coverage and office support, including answering phones, greeting visitors, and processing mail
• Support financial tasks such as processing resident amenity receipts and coding invoices
• Create and track work orders and maintain homeowner information databases
• Maintain filing systems per association retention guidelines
• Schedule routine maintenance and coordinate vendor access
• Track completion of work and follow up on outstanding items

Kenntnisse

Administrative experience

Customer service

Multitasking

Communication

Organization

Tools

Microsoft Office

Association management platforms

Jobbeschreibung

RealManage Elevated in Hollywood, FL is seeking a Resident Services Coordinator to serve as the primary contact for homeowners, residents, guests, and vendors. You will support daily operations, provide exceptional customer service, coordinate resident services, and handle administrative tasks to ensure smooth communication between residents, management, and service providers.

The role promotes a positive resident experience, manages front office activities, and reports to the General Manager.