Operations Lead — Property & Resident Services

BOULEVARD TOGETHER OWNER LLC; New York (NY); On-site; USD 70,000 - 90,000; Full time

Job summary

Boulevard Together Owner LLC in New York, NY seeks an Assistant General Manager to support daily operations and act as a key execution partner to the General Manager. The role focuses on front office workflows, resident service delivery, and strict adherence to site protocols.

The candidate will coordinate scheduling, manage escalations, and assist with audits, working with Facilities, Compliance, Resident Liaison, and Security to drive site initiatives.

Qualifications

• High school diploma or GED required; associate or bachelor’s degree preferred.
• Strong organizational skills and time management are essential.
• Professional communication and documentation skills required.

Responsibilities

• Support the General Manager with day-to-day operations, reporting, and team coordination.
• Oversee front desk workflows and ensure consistent resident communication and documentation standards.
• Coordinate scheduling for appointments, inspections, vendor access, and resident meetings.
• Track escalations and action items; ensure follow-ups are completed and communicated appropriately.
• Assist with operational audits by maintaining organized records and data requests.
• Partner with Facilities, Compliance, Resident Liaison, and Security to execute site initiatives and resolve resident concerns.
• Coordinate appointments with NYCHA-appointed third-party oversight agencies and local elected officials, including STV and OCC.
• Serve as acting manager in the General Manager’s absence as assigned.

Skills

Organizational skills

Time management

Prioritization

Communication

Documentation

Education

High school diploma or GED

Associate or bachelor’s degree preferred

Job description

Boulevard Together Owner LLC in New York, NY seeks an Assistant General Manager to support daily operations and act as a key execution partner to the General Manager. The role focuses on front office workflows, resident service delivery, and strict adherence to site protocols.

The candidate will coordinate scheduling, manage escalations, and assist with audits, working with Facilities, Compliance, Resident Liaison, and Security to drive site initiatives.