Resident Liaison

People Restoring Communities; New York (NY); On-site; USD 42,000 - 52,000; Full time

Job summary

Boulevard Together is seeking an on-site Resident Liaison to bridge residents and site leadership, support engagement, and connect households with internal teams and community resources while upholding a respectful service standard. The role reports to the General Manager.

Responsibilities include building resident relationships, coordinating concerns with management and partners, supporting communications, facilitating meetings, and maintaining confidentiality.

Responsibilities

• Build and maintain positive resident relationships through consistency and responsiveness
• Receive, document, and coordinate resident concerns with management, maintenance, security, and social services
• Support resident communications including notices, flyers, and meeting reminders
• Facilitate resident meetings, feedback sessions, and outreach initiatives; document themes and suggest improvements
• Coordinate referrals to social services and community partners; track outcomes and close the loop with residents
• Support move-in/move-out communication, appointment scheduling, and special initiatives as assigned
• Maintain confidentiality and handle sensitive matters with discretion
• Create, assign and maintain work orders; ensure completion, photos, and closure
• Conduct unit inspections as directed by the District Manager
• Create purchase orders
• Attend all TA meetings and property events
• Manage inspections, violations, and corrective action plans as directed
• Stay current on housing laws and advise ownership on risk mitigation and compliance strategies

Job description

Overview

The Resident Liaison is an onsite position who serves as a trusted bridge between residents and site leadership at Boulevard Together. This role supports resident engagement, resolves routine concerns through proactive communication, and connects households to appropriate internal teams and community resources while maintaining a consistent, respectful service standard. The Resident Liaison reports to the General Manager.

Responsibilities

• Build and maintain positive resident relationships through consistent visibility, responsiveness, and follow-through
• Receive, document, and coordinate resident concerns; partner with management, maintenance, security, and social services to drive timely resolution
• Support resident communications (notices, flyers, meeting reminders) and help reinforce site procedures in a respectful manner
• Facilitate resident meetings, feedback sessions, and outreach initiatives; document themes and recommend practical improvements
• Coordinate referrals to social services and community partners as appropriate; track outcomes and close the loop with residents
• Support move-in/move-out communication, appointment scheduling, and special initiatives as assigned
• Maintain confidentiality and handle sensitive matters with discretion and professionalism
• Create, assign and maintain work orders ensuring the work is completed, photographed and the work order is closed.
• Conduct unit inspections at the directive of the District Manager
• Create purchase orders
• Attendance required at all TA meeting and property events.
• Manage inspections, violations, and corrective action plans as directed
• Stay current on evolving housing laws and advise ownership on risk mitigation and compliance strategies