Operations & Resident Experience Lead

People Restoring Communities; New York (NY); On-site; USD 60,000 - 75,000; Full time

Job summary

People Restoring Communities in New York seeks an Assistant General Manager for Boulevard Together to support daily operations, manage front office workflows, and ensure high standards of resident communication and service delivery on site.

You will assist with scheduling, audits, and data requests, and partner with Facilities, Compliance, Resident Liaison, and Security to implement site initiatives. The role may act as manager in the GM's absence.

Responsibilities

• Support the General Manager with day-to-day operations, reporting, and team coordination
• Oversee front desk workflows and ensure consistent resident communication and documentation standards
• Coordinate scheduling for appointments, inspections, vendor access, and resident meetings
• Track escalations and action items; ensure follow-ups are completed and communicated appropriately
• Support operational audits by maintaining organized records and assisting with data requests
• Partner with Facilities, Compliance, Resident Liaison, and Security to execute site initiatives and resolve resident concerns
• Coordinate appointments with NYCHA-appointed third-party oversight agencies and local elected officials, including STV and OCC
• Serve as acting manager in the General Manager's absence as assigned

Job description

People Restoring Communities in New York seeks an Assistant General Manager for Boulevard Together to support daily operations, manage front office workflows, and ensure high standards of resident communication and service delivery on site.

You will assist with scheduling, audits, and data requests, and partner with Facilities, Compliance, Resident Liaison, and Security to implement site initiatives. The role may act as manager in the GM's absence.