Onsite Resident Experience Concierge

Greystar; New York (NY); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

Housing discount

401(k) match

Sabbatical after 10 years

Job summary

Greystar, a global real estate platform, is seeking a front desk/resident services role in New York. You will greet visitors, answer calls, and support move-ins/move-outs while coordinating schedules for the community.

Responsibilities include maintaining a welcoming office, managing packages, logging services, and assisting with resident activities and local vendor contacts. Onsite benefits and bonus potential are described in the post.

Qualifications

• Customer service or front desk experience preferred.
• Excellent communication and interpersonal skills.
• Ability to coordinate schedules and logistics for residents.
• Knowledge of local area resources is a plus.

Responsibilities

• Greets prospects and residents and assists at the office/leasing area.
• Answers calls, routes them to the right team member, and handles callbacks.
• Maintains guest suite and coordinates move-ins/move-outs through the loading dock/elevator schedule.
• Ensures clubhouse amenities are tour-ready each morning before opening.
• Manages package deliveries and notifies residents within 24 hours.
• Keeps logs for equipment rentals, dry cleaning, and other services.
• Assists with scheduling and planning resident activities and programs.
• Maintains local area information and contacts concierge vendors.

Skills

Customer service

Communication

Scheduling

Logistics

Job description

Greystar, a global real estate platform, is seeking a front desk/resident services role in New York. You will greet visitors, answer calls, and support move-ins/move-outs while coordinating schedules for the community.

Responsibilities include maintaining a welcoming office, managing packages, logging services, and assisting with resident activities and local vendor contacts. Onsite benefits and bonus potential are described in the post.