Evening Residential Concierge & Guest Services Lead

Greystar; New York (NY); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Medical benefits

Paid time off

Housing discount at Greystar-managed–—

Sabbatical after 10 years

Job summary

Greystar is seeking a Resident Services Associate in New York City to greet residents and guests, coordinate services, and maintain a secure, well-run leasing office. The role runs Tuesday through Saturday, 3:00 pm to 11:30 pm, with base pay of $24.00 per hour and additional bonus opportunities for onsite performance.

Typical duties include visitor management, calls routing, luggage assistance, package coordination, and maintaining logs for equipment and services.

Responsibilities

• Greets prospects and residents as they enter the office/leasing area, and ensures that prospects and visitors are comfortable while they wait to speak with a team member.
• Monitors guest traffic.
• Answers phone calls, routes all calls to the appropriate team member for assistance, and assists with completed service request call backs as necessary.
• Assists residents with the checking in or out of luggage carts.
• Monitors parking lot for team members and vendors.
• Monitors fire alarm panel and security cameras.
• Manages all package deliveries by documenting arrival information and notifying residents of all package deliveries within 24 hours.
• Keeps a daily log of events and community security status. Reports any concerns to management.
• Maintains tracking logs for equipment rentals, dry cleaning services, and/or other services provided by the community.
• Assists in calling vendors for service tickets for laundry room services.
• Keeps detailed information on local area restaurants, shops, delivery places, and other pertinent information that may be of interest to residents and maintains relationships and contacts with concierge vendors.
• Books freight elevator for move-in, move-out and furniture deliveries.

Job description

Greystar is seeking a Resident Services Associate in New York City to greet residents and guests, coordinate services, and maintain a secure, well-run leasing office. The role runs Tuesday through Saturday, 3:00 pm to 11:30 pm, with base pay of $24.00 per hour and additional bonus opportunities for onsite performance.

Typical duties include visitor management, calls routing, luggage assistance, package coordination, and maintaining logs for equipment and services.