Onsite Resident Experience & Community Relations Lead

Essex-Property-Trust; Redmond (WA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Paid parental leave

401k with company match

Wellness programs

Holidays and PTO

Housing discount

Job summary

Essex Property Trust in Redmond, WA seeks a Community Relations Representative to be the primary in-person contact for residents, managing communications via CRM and supporting move-in/move-out processes with a high level of service. The role is conducted on-site five days per week, with occasional virtual interactions when needed.

Responsibilities include fostering excellent resident experiences, organizing communications, and collaborating with the Community Management Team to meet customer

Qualifications

• One year of experience in a customer service environment preferred.
• Strong organizational and time management skills.
• Ability to work independently and collaboratively in a centralized, high-volume hub environment.
• Must work on-site in the office five days per week.
• Proficiency with Microsoft Office Suite and familiarity with property management or CRM software.
• Ability to read, write, speak, and understand English.
• Capability to utilize a personal smart device for apps related to property operations and communication.

Responsibilities

• Serve as the primary in-person contact for residents.
• Manage all communications and inquiries via the CRM system.
• Facilitate move-in and move-out processes including paperwork and ID checks.
• Promote resident experience with prompt, professional responses.
• Collaborate with the Community Management Team to support operations.

Skills

Customer service

Communication

Organizational skills

Time management

Teamwork

Independent work

Education

High school diploma or equivalent

College degree preferred

Tools

CRM software

Microsoft Office

Job description

Essex Property Trust in Redmond, WA seeks a Community Relations Representative to be the primary in-person contact for residents, managing communications via CRM and supporting move-in/move-out processes with a high level of service. The role is conducted on-site five days per week, with occasional virtual interactions when needed.

Responsibilities include fostering excellent resident experiences, organizing communications, and collaborating with the Community Management Team to meet customer