Onsite Real Estate Software Trainer — Travel‑Heavy

01105 Softpro, LLC; Raleigh (NC); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Insurance (medical/dental/vision/life)

Matching 401(k) plan

Matching employee stock purchase plan

Job summary

SoftPro is the nation's leading provider of real estate closing and title insurance software. An Onsite Support Analyst/Trainer role can be based in our Raleigh, NC office or remote, with travel to client sites across the US.

All travel is paid for by the company, and home-office work is available when not traveling. Responsibilities include onsite escrow/title support at go-live, documenting issues, and delivering exceptional customer service in a fast-paced team environment.

Qualifications

• 2+ years’ experience with real estate transactions related to title or closing/escrow production.
• Prior experience with SoftPro Select is a plus.
• Must be familiar / comfortable with working in the Microsoft Windows operating system and applications.
• The ideal candidate should demonstrate Amazing Customer Service and a great attitude in a fast-paced team environment.

Responsibilities

• Travel up to 85% annually to client locations across the US.
• Provide onsite escrow and/or title support during go-live on SoftPro Select.
• Assist operations with CDF/Commercial/order balancing, Prelim/Commitment, Policy production, and related processes.
• Document key issues and report them for quick resolution.
• Provide high level customer service to each operation.
• Back up the help desk when not traveling; perform additional duties as assigned.

Skills

Amazing Customer Service

Real estate transactions

Willing to travel

Onsite support

Tools

Windows OS

Job description

SoftPro is the nation's leading provider of real estate closing and title insurance software. An Onsite Support Analyst/Trainer role can be based in our Raleigh, NC office or remote, with travel to client sites across the US.

All travel is paid for by the company, and home-office work is available when not traveling. Responsibilities include onsite escrow/title support at go-live, documenting issues, and delivering exceptional customer service in a fast-paced team environment.