SoftPro Customer Support Analyst

SoftPro; Raleigh (NC); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) matching

Employee stock purchase plan

Job summary

SoftPro is seeking a Real Estate Customer Solutions Analyst to join our Customer Solutions team in Raleigh, NC (hybrid) or remote. The role focuses on resolving Real Estate application issues across SoftPro applications, primarily SoftPro Select, and supporting related services.

Key duties include assisting customers with CDF/file balancing and trust reconciliations, documenting issues and resolutions, and delivering excellent service while handling multiple priorities in a fast-paced

Qualifications

• Experience with Real Estate Closing and Title Insurance procedures.
• West Coast Escrow & Closing process experience is a plus.
• Excellent communication, organization, and interpersonal skills.
• Strong Problem Solving, troubleshooting, analysis, and testing skills.
• 2 years of previous Customer Service experience.

Responsibilities

• Resolve Real Estate application issues for SoftPro applications, primarily SoftPro Select and accompanying services/utilities.
• Assist customers with tasks including CDF/file balancing and trust account reconciliations.
• Document customer issues and resolutions in support tracking software.
• Provide high level customer service and manage multiple priorities in a fast-paced environment.

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Troubleshooting

Typing

Math

Teamwork

Tools

Windows OS

Microsoft Office

Support tracking software

SoftPro

Job description

## SoftPro Customer Support AnalystApplyremote type: Hybridlocations: Raleigh, NCtime type: Full timeposted on: Posted 12 Days Agojob requisition id: 26-76SoftPro is the nation's leading provider of real estate closing and title insurance software. A division of Fidelity National Financial (NYSE: FNF), SoftPro’s technology solutions are used in thousands of law firms and title companies throughout the country and are an essential part of residential and commercial Real Estate transactions. SoftPro’s Headquarters is in Raleigh, North Carolina. SoftPro has received national recognition for our excellent customer service and products and we were recently recognized as a 2026 Best Places to Work by the Triangle Business Journal! SoftPro has won this prestigious award 14 times since 2012! **What are we looking for?**SoftPro is seeking a Real Estate Customer Solutions Analyst to join our talented and passionate Customer Solutions team. This position can be located in our Raleigh, NC office or as a remote employee. East Coast and Central candidate hours: 8:30am – 5:30pm local time. West Coast and Mountain candidate hours: 10am – 7pm PT and 6am – 3pm PT (every other month).**What will I do as a Customer Solutions Analyst at SoftPro?*** In this position, you will resolve Real Estate industry application issues for all SoftPro applications, primarily SoftPro Select, and accompany services/utilities. Additionally, you will:* Assist SoftPro customers with various tasks, including but not limited to, CDF/file balancing, reconciliation of trust accounts, and other related pieces of the Real Estate closing process.* Accurately document all customer issues, and resolution steps, and gather feedback in support tracking software.* Providing a high level of customer service to each customer he/she works with at all times.* Ability to handle several priorities and manage knowledge of multiple products and their features.* Additional duties as assigned.**What will I need to be successful as a Customer Solutions Analyst at SoftPro?*** Experience with the Real Estate Closing and Title Insurance procedures* Experience with West Coast Escrow & Closing process experience is a plus.* The ideal candidate will have a great attitude and feel comfortable working in a high-paced team environment, and have great problem solving/troubleshooting skills.* Quick learner, eager to learn new technologies that provide solutions for the Real Estate closing and title industry.* Excellent communication, organization, and interpersonal skills.* Strong Problem Solving, troubleshooting, analysis, and testing skills.* Must be familiar/comfortable with working in the Microsoft Windows operating system and applications.* Proficient in typing and math a must!* 2 years of previous Customer Service experience* Prior experience with SoftPro is a plus!**COMPENSATION & BENEFITS**FNF, its affiliates, and subsidiaries carefully considers multiple factors to determine compensation, including a candidate's education, training, specialty, experience, and work location. The base salary (exempt) or hourly rate (non-exempt) is just one component of the total rewards package offered to our employees, including potential bonus or commission eligibility, insurance (medical/dental/vision/life/disability), matching 401(k) plan and matching employee stock purchase plan.**JOIN US AND LIVE OUR CORE VALUES**Deliver AMAZING Customer Service, Be an AWESOME Teammate, Adopt a Sense of Urgency, Innovate to be Efficient, Produce Quality Work, Take Initiative, Go the Extra Mile.**EQUAL OPPORTUNITY POLICY**FNF, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.