Onsite Support Analyst/Trainer

01105 Softpro, LLC; Raleigh (NC); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Insurance (medical/dental/vision/life)

Matching 401(k) plan

Matching employee stock purchase plan

Job summary

SoftPro is the nation's leading provider of real estate closing and title insurance software. An Onsite Support Analyst/Trainer role can be based in our Raleigh, NC office or remote, with travel to client sites across the US.

All travel is paid for by the company, and home-office work is available when not traveling. Responsibilities include onsite escrow/title support at go-live, documenting issues, and delivering exceptional customer service in a fast-paced team environment.

Qualifications

• 2+ years’ experience with real estate transactions related to title or closing/escrow production.
• Prior experience with SoftPro Select is a plus.
• Must be familiar / comfortable with working in the Microsoft Windows operating system and applications.
• The ideal candidate should demonstrate Amazing Customer Service and a great attitude in a fast-paced team environment.

Responsibilities

• Travel up to 85% annually to client locations across the US.
• Provide onsite escrow and/or title support during go-live on SoftPro Select.
• Assist operations with CDF/Commercial/order balancing, Prelim/Commitment, Policy production, and related processes.
• Document key issues and report them for quick resolution.
• Provide high level customer service to each operation.
• Back up the help desk when not traveling; perform additional duties as assigned.

Skills

Amazing Customer Service

Real estate transactions

Willing to travel

Onsite support

Tools

Windows OS

Job description

Onsite Support Analyst/Trainer

SoftPro is the nation's leading provider of real estate closing and title insurance software. A division of Fidelity National Financial (NYSE: FNF), SoftPro’s technology solutions are used in thousands of law firms and title companies throughout the country and are an essential part of residential and commercial Real Estate transactions. SoftPro’s Headquarters is in Raleigh, North Carolina.

SoftPro has received national recognition for our excellent customer service and products and we were recently recognized as a 2026 Best Places to Work by the Triangle Business Journal! SoftPro has won this prestigious award 14 times since 2012!

As an Onsite Support Analyst/Trainer, you will provide onsite support and training to SoftPro customers as they implement SoftPro Select. This position can be based out of our Raleigh, NC office, or from a remote location. Employees in this position will travel to various customer locations within the US. All travel is paid for by the company. When not traveling to customer locations, employees in this position will work from their home office.

Specifically:

• Ability to travel up to 85% (annually) to client locations across the US.
• Provide onsite escrow and/or title support to various direct operations as they go live on SoftPro Select.
• Assist direct operations with various tasks, including but not limited to, CDF/Commercial/order balancing, Prelim/Commitment, Policy production, and other related title and closing processes relating to SoftPro Select.
• Document key issues and report those to the appropriate parties so that resolution can be reached quickly for the operations.
• Provide a high level customer service to each operation assigned to you at all times.
• Provide additional backup support to the help desk when not at a customer location.
• Additional duties as assigned.

Skills/Experience We Are Looking For:

• 2+ years’ experience with real estate transactions related to title or closing/escrow production.
• Prior experience with SoftPro Select is a plus!
• Must be familiar / comfortable with working in the Microsoft Windows operating system and applications.
• The ideal candidate should be able to demonstrate Amazing Customer Service and will have a great attitude and feel comfortable working in a high-paced team environment.

Why You’ll Love Working Here

• Be part of a supportive, fun team that values innovation and collaboration.
• Enjoy opportunities for professional growth and continuous learning.
• Make a real difference by helping customers succeed with tools that power the real estate industry.
• Ready to Make an Impact? Join a team that values innovation, collaboration, and excellence.

COMPENSATION & BENEFITS

FNF, its affiliates, and subsidiaries carefully considers multiple factors to determine compensation, including a candidate's education, training, specialty, experience, and work location. The base salary (exempt) or hourly rate (non-exempt) is just one component of the total rewards package offered to our employees, including potential bonus or commission eligibility, insurance (medical/dental/vision/life/disability), matching 401(k) plan and matching employee stock purchase plan.

• Insurance (medical/dental/vision/life/disability)
• Matching 401(k) plan
• Matching employee stock purchase plan

JOIN US AND LIVE OUR CORE VALUES

• Deliver AMAZING Customer Service
• Be an AWESOME Teammate
• Adopt a Sense of Urgency
• Innovate to be Efficient
• Produce Quality Work
• Take Initiative
• Go the Extra Mile

EQUAL OPPORTUNITY POLICY

FNF, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.