SoftPro Customer Support Analyst

01105 Softpro, LLC; Raleigh (NC); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Insurance (medical/dental/vision/life/

Disability insurance

401(k) matching

Employee stock purchase plan

Job summary

SoftPro, a leading provider of real estate closing software, seeks a customer support specialist in Raleigh or remote settings. You will resolve application issues and assist with CDF/file balancing and trust account reconciliations.

Documentation of issues and resolutions is essential, along with maintaining high customer service as priorities shift across products. Candidates should have Real Estate Closing knowledge, strong problem solving, and excellent communication and multitasking skills.

Qualifications

• Experience with Real Estate Closing and Title Insurance procedures.
• Strong problem solving, troubleshooting, analysis and testing skills.
• Excellent communication, organization and interpersonal abilities.
• 2 years of Customer Service experience.

Responsibilities

• Resolve Real Estate industry application issues for SoftPro applications, primarily SoftPro Select.
• Assist customers with tasks such as CDF/file balancing and reconciliation of trust accounts.
• Accurately document all customer issues, resolution steps, and gather feedback in tracking software.
• Maintain a high level of customer service and handle multiple priorities across products.
• Perform additional duties as assigned.

Skills

Real estate closing procedures

Title insurance knowledge

Problem solving

Troubleshooting

Communication skills

Multitasking

Tools

Microsoft Windows

Job description

Job Overview

SoftPro is the nation's leading provider of real estate closing and title insurance software, a division of Fidelity National Financial (NYSE: FNF). This role may be based in its Raleigh, NC office or remote.

Key Responsibilities

• Resolve Real Estate industry application issues for SoftPro applications, primarily SoftPro Select.
• Assist customers with tasks such as CDF/file balancing, reconciliation of trust accounts, and other closing process items.
• Accurately document all customer issues, resolution steps, and gather feedback in support tracking software.
• Maintain a high level of customer service and handle multiple priorities across multiple products.
• Perform additional duties as assigned.

Qualifications

• Experience with the Real Estate Closing and Title Insurance procedures.
• Experience with West Coast Escrow & Closing process is a plus.
• Excellent problem solving, troubleshooting, analysis, and testing skills.
• Strong communication, organization, and interpersonal skills.
• Proficient in Microsoft Windows operating system and applications, typing and math.
• 2 years of previous Customer Service experience.
• Prior experience with SoftPro is a plus.

Compensation & Benefits

FNF, its affiliates, and subsidiaries consider education, training, specialty, experience, and work location when determining compensation. The base salary (exempt) or hourly rate (non‑exempt) is one component of the rewards package, including potential bonus or commission, insurance (medical/dental/vision/life/disability), matching 401(k) plan, and matching employee stock purchase plan.

EQUAL OPPORTUNITY POLICY

FNF, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by law.