Onsite Program Manager: Grow Client Partnerships & KPIs

The Adecco Group; Town of Hempstead (NY); On-site; USD 65,000 - 118,000; Full time

Job summary

The Adecco Group is seeking an Onsite Manager to act as the primary client contact for Adecco programs and to align with the client’s objectives. You will oversee the strategic evolution of the program and manage daily recruitment activities to meet KPIs and SLAs.

You will build strong relationships with client HR and Operations teams, drive client satisfaction, and position teams for ongoing success through data-driven insights and innovative process improvements.

Qualifications

• A high school diploma or equivalent is required.
• Proven written and verbal communication skills.
• Experience building strong client relationships and networks.
• Experience managing a recruitment team in a fast-paced environment.
• Knowledge of KPIs and SLAs and ability to drive performance.

Responsibilities

• Grow and retain accounts by developing effective relationships with key client contacts.
• Achieve high client satisfaction via surveys and quarterly business reviews.
• Price and sell services including conversions, temporary, and permanent placements.
• Lead recruitment teams and ensure adherence to KPIs and SLAs.
• Prepare and present business reviews to senior leaders.

Skills

Client relationships

Recruitment team leadership

KPIs & SLAs

Communication skills

Strategic planning

Industry knowledge

Negotiation

Education

High school diploma or equivalent

Tools

MS Office

Job description

The Adecco Group is seeking an Onsite Manager to act as the primary client contact for Adecco programs and to align with the client’s objectives. You will oversee the strategic evolution of the program and manage daily recruitment activities to meet KPIs and SLAs.

You will build strong relationships with client HR and Operations teams, drive client satisfaction, and position teams for ongoing success through data-driven insights and innovative process improvements.