Onsite Program Manager - Client Growth & Operations

The Adecco Group; Herricks (NY); On-site; USD 65,000 - 118,000; Full time

Job summary

The Adecco Group is seeking an Onsite Manager to serve as the primary client contact for programs and drive strategic, long-term evolution of the client portfolio. You will oversee daily recruitment Fulfillment, KPI measurements, and collaborate with teams to position programs for continued success.

Responsibilities include growing accounts, maintaining high client satisfaction, and pricing and selling staffing services.

Qualifications

• Strong written and verbal communication skills.
• Proven ability to build and maintain client relationships and networks.
• Experience leading recruitment teams in a fast-paced service environment.
• Excellent organizational, prioritization, and multi-tasking abilities.
• Ability to establish and manage KPIs and SLAs.
• Knowledge of current recruiting practices compliant with laws and policies.
• Proficiency in MS Office and aptitude to learn new software.

Responsibilities

• Grow and retain accounts and develop effective client relationships with HR and Operations.
• Improve client satisfaction through surveys and business reviews.
• Prepare and present quarterly business reviews to leadership.
• Price and sell services, including conversions, temp and perm placements.
• Manage recruitment teams to meet fill rates, time-to-fill, and NPS targets.
• Act as brand ambassador and contribute to thought leadership initiatives.
• Understand clients' business needs and align staffing strategies.

Skills

Effective communication

Client relationship building

Team leadership

Organizational & multitasking

KPI & SLA management

Industry and client networking

Education

High school diploma or equivalent

Tools

MS Office

Job description

The Adecco Group is seeking an Onsite Manager to serve as the primary client contact for programs and drive strategic, long-term evolution of the client portfolio. You will oversee daily recruitment Fulfillment, KPI measurements, and collaborate with teams to position programs for continued success.

Responsibilities include growing accounts, maintaining high client satisfaction, and pricing and selling staffing services.