Onsite Program Manager – Client Growth & KPI Leader

The Adecco Group; Prospect (OH); On-site; USD 65,000 - 118,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D

Disability insurance

Commuter benefits

Wellness plans

401k plan

Paid time off

Public holidays

Parental leave

Job summary

The Adecco Group is seeking an Onsite Manager to serve as the primary client contact and escalation point across our Adecco programs. You will drive the strategic evolution of the client program, oversee daily recruitment activities, and align with client objectives to build a collaborative partnership.

You will manage client relationships, lead recruitment teams, and ensure KPIs and SLAs are met while pricing and selling temporary and permanent placement solutions.

Qualifications

• High school diploma or equivalent with 5+ years in a managerial role.
• Experience in the service provider industry is preferred.
• Proven track record of improving customer service levels and satisfaction.
• Strong client relationship and networking skills.

Responsibilities

• Grow and retain accounts by building strong client relationships.
• Lead recruitment teams to meet client staffing needs in a fast-paced environment.
• Prepare and present monthly/quarterly business reviews to senior leadership.
• Manage KPIs and SLAs to ensure high client satisfaction and performance.
• Price and sell services, including conversions, temporary and permanent placements.
• Maintain knowledge of target industries, clients, roles, market share, and competition.

Skills

Client relationships

KPI management

Staff management

Sales skills

Communication

Strategic thinking

Project coordination

Education

High school diploma or equivalent

Tools

MS Office

Job description

The Adecco Group is seeking an Onsite Manager to serve as the primary client contact and escalation point across our Adecco programs. You will drive the strategic evolution of the client program, oversee daily recruitment activities, and align with client objectives to build a collaborative partnership.

You will manage client relationships, lead recruitment teams, and ensure KPIs and SLAs are met while pricing and selling temporary and permanent placement solutions.