Onsite Program Manager — Client Growth & Retention

The Adecco Group; Village of Sea Cliff (NY); On-site; USD 65,000 - 118,000; Full time

Benefits offered by this job

401k plan

Paid time off (PTO)

Medical/dental/vision insurance

Job summary

The Adecco Group is seeking an Onsite Manager to serve as the primary client contact for Adecco programs and to guide the strategic direction of client staffing initiatives. You will manage daily recruitment activities, monitor KPIs, and drive collaboration to ensure client objectives are met.

Responsibilities include growing accounts, maintaining high client satisfaction, pricing services, and leading a recruitment team in a fast-paced environment while upholding Adecco’s values and standards.

Qualifications

• High school diploma or equivalent required.
• 5+ years of relevant work experience.
• 2–5 years of managerial/supervisory experience in the service provider industry preferred.
• Proven track record in customer satisfaction, increased responsibilities, and strong client relationships.

Responsibilities

• Grow & retain accounts and foster business growth.
• Build relationships with key client contacts (HR, Operations).
• Present monthly/quarterly business reviews to leadership.
• Maintain high client satisfaction and strong NPS scores.
• Price and sell services (conversions, temporary and permanent placement).
• Understand client business and staffing needs; align with KPIs/SLAs.

Skills

Client relationships

KPIs & SLAs

Recruitment team management

MS Office

Pricing & selling services

Education

High school diploma or equivalent

Tools

MS Office (Word, Excel, PowerPoint)

Job description

The Adecco Group is seeking an Onsite Manager to serve as the primary client contact for Adecco programs and to guide the strategic direction of client staffing initiatives. You will manage daily recruitment activities, monitor KPIs, and drive collaboration to ensure client objectives are met.

Responsibilities include growing accounts, maintaining high client satisfaction, pricing services, and leading a recruitment team in a fast-paced environment while upholding Adecco’s values and standards.