Onsite Program Manager - Client Growth & Retention

The Adecco Group; East Meadow (NY); On-site; USD 65,000 - 118,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k

Paid Time Off

Paid Holidays

Parental Leave

Job summary

The Adecco Group is seeking an Onsite Manager to serve as the primary client contact for Adecco programs, aligning with the client’s objectives and building a collaborative partnership.

Responsibilities include growing and retaining accounts, managing recruitment operations, and presenting performance reviews to senior leaders while ensuring SLAs and KPIs are met. This role emphasizes client focus, sales capability, and strategic program leadership.

Qualifications

• A high school diploma or equivalent and 5+ years of relevant work experience.
• A minimum of two to five years of managerial/supervisory experience in the service provider industry is preferred.
• Proven track record of increased customer service levels and satisfaction and successful working relationships.

Responsibilities

• Create and develop effective working relationships with key client contacts to foster growth.
• Achieve high levels of client satisfaction via surveys and quarterly reviews.
• Maintain a network of industry contacts through professional associations.
• Present monthly/quarterly business/performance reviews to leadership.
• Price and sell services including conversions and placements.

Skills

Communication

Client relationships

Recruitment leadership

Organization

KPIs & SLAs

Industry knowledge

MS Office

Policy implementation

Strategic planning

Team coordination

Education

High school diploma or equivalent

Tools

MS Excel

MS PowerPoint

MS Word

Job description

The Adecco Group is seeking an Onsite Manager to serve as the primary client contact for Adecco programs, aligning with the client’s objectives and building a collaborative partnership.

Responsibilities include growing and retaining accounts, managing recruitment operations, and presenting performance reviews to senior leaders while ensuring SLAs and KPIs are met. This role emphasizes client focus, sales capability, and strategic program leadership.