Onsite Program Leader – Client Growth & Retention

The Adecco Group; Richwood (OH); On-site; USD 65,000 - 118,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

401k plan

Paid time off

Paid holidays

Wellness programs

Commuter benefits

Job summary

The Adecco Group in the United States is seeking an Onsite Manager to serve as the primary client contact for Adecco programs and to lead strategic account growth. You will oversee daily recruitment, performance metrics, and the evolution of the client program to align with business objectives.

You will build client relationships, drive satisfaction, manage a recruitment team, and price services to maximize retention and fill rates.

Qualifications

• High school diploma or equivalent with 5+ years in related work.
• 2–5 years of managerial/supervisory experience in the service provider industry.
• Proven track record of customer satisfaction and growth.
• Strong written and verbal communication abilities.

Responsibilities

• Grow and retain accounts by building relationships with key client contacts.
• Lead recruitment activities and monitor performance against KPIs.
• Prepare monthly/quarterly business reviews for leadership.
• Price and sell Adecco services (temporary, contract, perm).
• Manage client expectations and ensure adherence to SLAs.
• Develop plans to expand existing accounts and win new business.
• Capture data trends and report insights to stakeholders.

Skills

Client relationships

KPIs & SLAs

Recruitment leadership

Strategic account mgmt

Pricing & selling

Education

High school diploma or equivalent

Tools

MS Office (Word, Excel, PowerPoint)

Job description

The Adecco Group in the United States is seeking an Onsite Manager to serve as the primary client contact for Adecco programs and to lead strategic account growth. You will oversee daily recruitment, performance metrics, and the evolution of the client program to align with business objectives.

You will build client relationships, drive satisfaction, manage a recruitment team, and price services to maximize retention and fill rates.