Onsite Program Manager: Client Growth & Delivery

The Adecco Group; Village of Old Brookville (NY); On-site; USD 65,000 - 118,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k plan

Paid time off

Company holidays

Job summary

The Adecco Group is seeking an Onsite Manager to serve as the key client contact and escalation point for our programs. You will drive strategic, long-term program evolution, align with client objectives, and lead daily recruitment activities to meet KPIs and SLAs.

You will cultivate relationships, present quarterly reviews, and act as a Brand Ambassador while growing account scope and ensuring high client satisfaction. Strong leadership and navigating complex staffing needs are essential.

Qualifications

• High school diploma or equivalent with 5+ years in a relevant role.
• Proven track record in client relationships and service delivery.
• Experience managing recruitment teams and KPIs/SLAs.
• Strong written/verbal communication and organization skills.
• Knowledge of federal and state employment practices.

Responsibilities

• Serve as primary client contact and escalation point for Adecco programs.
• Manage daily recruitment/fulfillment activities and KPI tracking.
• Build relationships with HR, Operations and procurement teams.
• Prepare and present quarterly business reviews to leadership.
• Price and sell services including temp and perm placements when needed.
• Drive retention, fill rate, and NPS improvements across accounts.

Skills

Client relationship building

Team management

KPI & SLA management

Recruitment operations

MS Office proficiency

Strategic planning

Education

High school diploma

Tools

MS Office

Job description

The Adecco Group is seeking an Onsite Manager to serve as the key client contact and escalation point for our programs. You will drive strategic, long-term program evolution, align with client objectives, and lead daily recruitment activities to meet KPIs and SLAs.

You will cultivate relationships, present quarterly reviews, and act as a Brand Ambassador while growing account scope and ensuring high client satisfaction. Strong leadership and navigating complex staffing needs are essential.