Onsite Programs Lead: Client Growth

The Adecco Group; Saddle Rock Estates (NY); On-site; USD 65,000 - 118,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k plan

Paid PTO and Holidays

Job summary

The Adecco Group is seeking an Onsite Manager to serve as the primary client contact for Adecco programs and the escalation point for client questions. You will align with the client’s objectives and drive operational management, KPI tracking, and long-term program evolution.

In this role, you’ll grow and retain accounts, lead recruitment teams, manage KPIs/SLAs, and position programs for continued success while upholding the company’s values and delivering client-centric service.

Qualifications

• A high school diploma or equivalent and 5+ years of relevant work experience.
• 2–5 years of managerial/supervisory experience in the service provider industry is preferred.
• Proven track record of increased customer service levels and satisfaction.

Responsibilities

• Grow and retain accounts; develop relationships with HR and Operations.
• Meet and maintain high client satisfaction via surveys and reviews.
• Prepare monthly/quarterly business reviews for leadership (QBR/QPR).
• Price and sell services (conversions, temporary and perm placements).
• Manage recruitment teams and ensure KPIs and SLAs are met.
• Build knowledge of target industries, clients, roles, market share, and competition.
• Serve as escalation point for Client, Procurement, Operations, and HR managers.

Skills

Client relationships

Team leadership

KPIs & SLAs

MS Office

Strategic planning

Communication

Industry knowledge

Education

High school diploma

Tools

MS Office

CRM software

Job description

The Adecco Group is seeking an Onsite Manager to serve as the primary client contact for Adecco programs and the escalation point for client questions. You will align with the client’s objectives and drive operational management, KPI tracking, and long-term program evolution.

In this role, you’ll grow and retain accounts, lead recruitment teams, manage KPIs/SLAs, and position programs for continued success while upholding the company’s values and delivering client-centric service.