Onsite Program Manager - Client Growth

The Adecco Group; Port Washington (NY); On-site; USD 65,000 - 118,000; Full time

Job summary

The Adecco Group is seeking an Onsite Manager to serve as the primary client contact for our programs, aligning with the client’s business objectives and building a collaborative partnership. In this role you will lead daily recruitment activities, monitor KPIs, and drive strategic, long-term evolution of the client program, ensuring a strong fill rate and high client satisfaction across multiple accounts.

You will work closely with HR, Operations, and Procurement, price services, and present

Qualifications

• High school diploma or equivalent with 5+ years of relevant work experience.
• 2–5 years of managerial/supervisory experience in a service provider environment preferred.
• Proven track record of delivering high customer satisfaction and strong client relationships.
• Strong written and verbal communication skills; able to manage multiple priorities.

Responsibilities

• Grow and retain accounts by building relationships with client HR and operations.
• Achieve high client satisfaction via surveys and reviews.
• Price and sell services for conversions, temp, and perm placements.
• Prepare monthly/quarterly business reviews for directors.
• Maintain KPI and SLA performance aligned with client objectives.
• Act as Brand Ambassador and participate in Thought Leadership.
• Develop knowledge of target industries, roles, and market share.
• Craft reports and interpret data trends for clients.
• Understand client staffing needs and program expectations.

Skills

Client relationships

Recruitment management

KPIs & SLAs

Team leadership

Cross-functional collaboration

MS Office

Education

High school diploma or equivalent

Tools

MS Office

Job description

The Adecco Group is seeking an Onsite Manager to serve as the primary client contact for our programs, aligning with the client’s business objectives and building a collaborative partnership. In this role you will lead daily recruitment activities, monitor KPIs, and drive strategic, long-term evolution of the client program, ensuring a strong fill rate and high client satisfaction across multiple accounts.

You will work closely with HR, Operations, and Procurement, price services, and present