Onsite Program Manager: Client Growth & Delivery

The Adecco Group; Village of Tuckahoe (NY); On-site; USD 65,000 - 118,000; Full time

Job summary

The Adecco Group in United States is seeking an Onsite Manager to serve as the primary client contact and escalation point for our Adecco programs. You will align with client objectives and lead daily recruitment activities, KPI tracking, and program evolution.

You will build strong client relationships, manage a recruitment team in a fast-paced environment, and ensure high satisfaction through regular reviews, reporting, and adherence to SLAs and policies.

Qualifications

• Effective written and verbal communication skills in client settings.
• Ability to build and maintain strong client relationships and networks.
• Experience leading recruitment teams in fast-paced environments.
• Excellent organizational, prioritization, and multi-tasking abilities.
• Adept at establishing and managing KPIs and SLAs.
• Knowledge of current recruiting practices compliant with laws and policies.
• Proficiency in MS Office and ability to learn new software.
• Ability to develop policies, procedures, goals, and objectives.
• Strategic planning and driving organizational change.

Responsibilities

• Grow & Retain Accounts and develop effective client relationships.
• Meet high levels of client satisfaction via surveys and reviews.
• Price and sell services and manage conversions, temp and perm placements.
• Lead recruitment activities, track KPIs/SLAs, and report findings.
• Coordinate with HR, Operations and procurement for program success.
• Act as Brand Ambassador and uphold company values in delivery.

Skills

Communication skills

Client relationship building

Team management

Organizational skills

KPIs & SLAs

Recruiting compliance

Policy development

Strategic planning

Education

High school diploma or equivalent

Tools

MS Office

Job description

The Adecco Group in United States is seeking an Onsite Manager to serve as the primary client contact and escalation point for our Adecco programs. You will align with client objectives and lead daily recruitment activities, KPI tracking, and program evolution.

You will build strong client relationships, manage a recruitment team in a fast-paced environment, and ensure high satisfaction through regular reviews, reporting, and adherence to SLAs and policies.