Onsite Program Manager - Client Growth & Delivery

The Adecco Group; Melrose (NY); On-site; USD 65,000 - 118,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k plan

Job summary

The Adecco Group is seeking an Onsite Manager to serve as the primary client contact and lead strategic, long‑term evolution of client programs in the United States. You will manage daily recruitment, track KPIs, and drive collaboration to align with client goals.

You’ll build relationships with HR and operations, present performance reviews, and ensure SLAs are met while maintaining high client satisfaction and retention. The base salary range is provided in the posting.

Qualifications

• A high school diploma or equivalent and 5+ years of relevant work experience.
• 2–5 years of managerial/supervisory experience in the service provider industry preferred.
• Proven track record in customer satisfaction and expanded responsibilities.

Responsibilities

• Create and develop effective working relationships with key client contacts to foster growth.
• Achieve high levels of client satisfaction through surveys and reviews.
• Prepare monthly/quarterly business reviews to leadership.
• Retain accounts while maximizing fill rate, time to fill, and high NPS scores.
• Price and sell services including conversions, temp, and perm placements.

Skills

Client relations

Communication skills

Team leadership

Recruitment management

MS Office

Education

High school diploma

Tools

MS Word

Excel

PowerPoint

Job description

The Adecco Group is seeking an Onsite Manager to serve as the primary client contact and lead strategic, long‑term evolution of client programs in the United States. You will manage daily recruitment, track KPIs, and drive collaboration to align with client goals.

You’ll build relationships with HR and operations, present performance reviews, and ensure SLAs are met while maintaining high client satisfaction and retention. The base salary range is provided in the posting.