Onsite Program Lead: Client Growth & Delivery

The Adecco Group; Harbor Hills (NY); On-site; USD 65,000 - 118,000; Full time

Job summary

The Adecco Group in the United States is seeking an Onsite Manager to be the primary client contact for our programs, guiding daily recruitment and fulfillment activities while aligning with the client’s business objectives. You will build strong client relationships, lead a recruitment team, measure performance against KPIs, and drive improvements to achieve high client satisfaction and retention.

This role offers visibility across multi-brand initiatives within a global leader committed to

Qualifications

• A high school diploma or equivalent and 5+ years of relevant work experience.
• Experience managing a recruitment team in a fast-paced environment.
• Proven ability to build and maintain strong client relationships and networks.
• Demonstrated ability to manage KPIs and SLAs effectively.

Responsibilities

• Create and maintain effective working relationships with key client contacts to foster growth.
• Achieve high levels of client satisfaction via surveys and business reviews.
• Price and sell services (conversions, temporary and permanent placements).
• Prepare and present monthly/quarterly performance reviews to leadership.
• Drive retention of clients while maximizing fill rate and time to fill with strong NPS scores.

Skills

Client relationship management

Sales of services

KPIs & SLAs

Recruitment team leadership

Stakeholder communication

MS Office

Strategic planning

Education

High school diploma

Job description

The Adecco Group in the United States is seeking an Onsite Manager to be the primary client contact for our programs, guiding daily recruitment and fulfillment activities while aligning with the client’s business objectives. You will build strong client relationships, lead a recruitment team, measure performance against KPIs, and drive improvements to achieve high client satisfaction and retention.

This role offers visibility across multi-brand initiatives within a global leader committed to