Onsite Program & Client Success Manager

The Adecco Group; Merrimack (NH); On-site; USD 75,000 - 110,000; Full time

Job summary

The Adecco Group onsite team is seeking an Onsite Manager to serve as the primary client contact and escalation point for our client programs. You will align with the client’s business objectives and foster a collaborative partnership to drive long-term program success.

In this role, you will oversee daily recruitment activities, monitor KPIs and SLAs, and position your teams for ongoing success. You will also price and sell staffing services and maintain strong client relationships to support

Qualifications

• Must have strong client relationship-building and account management skills.
• Experience leading recruitment teams in fast-paced environments.
• Proven ability to manage KPIs, SLAs, and service delivery standards.

Responsibilities

• Grow and retain accounts by building relationships with key client contacts.
• Price and sell services including conversions, temporary and permanent placements.
• Lead recruitment teams and drive performance against KPIs and SLAs.
• Prepare and present monthly/quarterly business reviews to leadership.
• Act as Brand Ambassador and contribute to thought leadership for Adecco.
• Interpret data from reports to identify trends and opportunities.

Skills

Client relationships

Team leadership

KPI & SLAs

MS Office

Education

High school diploma or equivalent

Tools

MS Office Suite

Job description

The Adecco Group onsite team is seeking an Onsite Manager to serve as the primary client contact and escalation point for our client programs. You will align with the client’s business objectives and foster a collaborative partnership to drive long-term program success.

In this role, you will oversee daily recruitment activities, monitor KPIs and SLAs, and position your teams for ongoing success. You will also price and sell staffing services and maintain strong client relationships to support