Onsite Pre-Licensed Support Specialist – Customer Care

Teleperformance Usa; Florida; On-site; USD 21,000 - 26,000; Full time

Job summary

Teleperformance Usa seeks a Pre-Licensed Specialist to act as the primary contact for clients, handling inbound and outbound communications with professional excellence in a fast-paced setting.

You will resolve inquiries using web-based tools to ensure a seamless customer experience and high-quality service delivery. This role emphasizes service delivery and professional communication.

Qualifications

• High School Diploma or equivalent.
• Minimum of 6 months of customer service experience.
• Must be 18 years of age or older.
• Ability to type at least 25 words per minute.
• Comfortable with desktop computer systems and have general knowledge of Windows-based systems.
• Customer service and/or sales experience preferred.
• College degree preferred but not required.

Responsibilities

• Handle and carefully respond to all customer inquiries
• Provide excellent customer service through active listening
• Work with confidential customer information and treat it sensitively
• Aim to resolve issues on the first call by being proactive
• Appropriately communicate with customers

Skills

Active listening

Typing 25 wpm

Windows systems

Problem solving

Team collaboration

Education

High School Diploma or equivalent

Job description

Teleperformance Usa seeks a Pre-Licensed Specialist to act as the primary contact for clients, handling inbound and outbound communications with professional excellence in a fast-paced setting.

You will resolve inquiries using web-based tools to ensure a seamless customer experience and high-quality service delivery. This role emphasizes service delivery and professional communication.