Pentagon Desktop Support Technician (On-Site)

TekSynap; Arlington (VA); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Health insurance

401K

Life insurance

Paid time off

Job summary

TekSynap is seeking a Desktop Support Specialist to join our AFNCR Arlington team, delivering direct on-site IT support to Pentagon-area personnel including military and civilian staff.

The role covers hardware/software support, PWCS and mobility, CAC/AD management, and ticketing via Remedy or ServiceNow, with a strong emphasis on security, SLAs, and rapid issue resolution within a fast-paced government environment.

Qualifications

• Active Secret clearance required.
• Security+ CE or equivalent DoD IAT Level II baseline certification.
• 5+ years of IT desktop/technical support experience.
• Strong problem-solving and decision-making skills.
• Able to work autonomously and in a team.
• This role is 100% on-site.

Responsibilities

• Provide end-user and executive onsite support for hardware, software, and peripherals.
• Install, image, test, and troubleshoot desktop systems and peripherals per SLAs.
• Support PWCS assets, enterprise cellular devices, and secure mobility.
• Staff walk-up help desk, log tickets, and document resolutions in Remedy/ServiceNow.
• Manage CAC authentication, AD user accounts, and security groups.
• Maintain software licenses and support DoD-approved VPN clients and collaboration tools.
• Troubleshoot network connectivity, Wi-Fi, and basic switch/VLAN issues.
• Coordinate with vendors and OEMs for escalations and hardware discrepancies.

Skills

Executive support

On-site support

Troubleshooting

Customer service

Teamwork

Autonomous work

Education

High School Diploma

Tools

Remedy

ServiceNow

Active Directory

VPN client

Mobile device mgmt

Job description

TekSynap is seeking a Desktop Support Specialist to join our AFNCR Arlington team, delivering direct on-site IT support to Pentagon-area personnel including military and civilian staff.

The role covers hardware/software support, PWCS and mobility, CAC/AD management, and ticketing via Remedy or ServiceNow, with a strong emphasis on security, SLAs, and rapid issue resolution within a fast-paced government environment.