Onsite DoD Desktop Support Pro – Secret Clearance

ADP, Inc.; Arlington (VA); On-site; USD 115,000 - 135,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company contribution

PTO and federal holidays

Job summary

SHR Consulting Group is seeking a Desktop Support Specialist to deliver Tier II desktop, endpoint, and user support within DoD environments. This role is 100% onsite in the National Capital Region, primarily at facilities such as the Pentagon and NCR sites.

A Secret clearance is required, with DoD CAC access and reliable DC metro area transportation. The position involves workstation imaging, software deployment, vulnerability remediation, and collaboration with cybersecurity teams.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related discipline.
• DoD 8570/8140 IAT Level II compliant certification, such as Security+ CE.

Responsibilities

• Provide onsite Tier II desktop and endpoint support to DoD customers.
• Troubleshoot desktops, laptops, tablets, and peripherals.
• Image and configure Government workstations.
• Install Government standard OS loads and user applications.
• Maintain SCCM/endpoint provisioning and software deployment.
• Document troubleshooting activity and resolutions in the ticketing system.
• Escalate complex issues to Tier III engineering teams.

Skills

Desktop engineering

Endpoint administration

Tier II support

DoD environment

Education

Bachelor's degree in IT/related field

Job description

SHR Consulting Group is seeking a Desktop Support Specialist to deliver Tier II desktop, endpoint, and user support within DoD environments. This role is 100% onsite in the National Capital Region, primarily at facilities such as the Pentagon and NCR sites.

A Secret clearance is required, with DoD CAC access and reliable DC metro area transportation. The position involves workstation imaging, software deployment, vulnerability remediation, and collaboration with cybersecurity teams.