Secret-Cleared Desktop Support Technician – Pentagon

KaylaTek®; Arlington (VA); On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company match

PTO & 11 holidays

Professional Development Program

Job summary

KaylaTek is seeking a Desktop Support Specialist to join our AFNCR IT contract team at the Pentagon. You will deliver world-class onsite technical support to military personnel, executives, and civilian staff across the Pentagon complex.

The role requires a DoD Secret clearance, strong Windows/M365 skills, and experience with Remedy/ServiceNow, AD, and VPN. You will manage device deployments, PWCS assets, and security-compliant configurations in a fast-paced environment.

Qualifications

• High School Diploma or equivalent; DoD Secret clearance required.
• CompTIA Security+ CE certification or equivalent DoD 8570 baseline.
• Solid experience in end-user support across Windows, Microsoft 365, and VPNs.
• Experience with Active Directory and identity management.

Responsibilities

• Provide on-site technical support for end users and executives across the Pentagon complex.
• Install, image, test, and troubleshoot desktop systems and peripherals per SLAs.
• Support PWCS, device migrations, asset audits, and lifecycle refreshes.
• Log, categorize, prioritize, route, and close incident tickets via Remedy/ServiceNow.
• Manage CAC authentication, PKI, and secure VPN access.
• Support software and DoD-approved applications; ensure license compliance.

Skills

Customer facing

Professional communication

Team collaboration

Willingness to learn

Education

High School Diploma or equivalent

Tools

Windows 10/11

Microsoft 365

Active Directory

Remedy/ServiceNow

VPN (DoD approved)

MECM/SCCM

CAC authentication

Job description

KaylaTek is seeking a Desktop Support Specialist to join our AFNCR IT contract team at the Pentagon. You will deliver world-class onsite technical support to military personnel, executives, and civilian staff across the Pentagon complex.

The role requires a DoD Secret clearance, strong Windows/M365 skills, and experience with Remedy/ServiceNow, AD, and VPN. You will manage device deployments, PWCS assets, and security-compliant configurations in a fast-paced environment.