Onsite Pentagon Desktop Support II - Secret Clearance

Zachary Piper, LLC; Arlington (VA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k)

PTO

Paid Holidays

Job summary

Zachary Piper Solutions is seeking a Desktop Support Technician Level II to provide enterprise IT support in a federal environment at the Pentagon in Arlington, VA. The role is fully onsite and requires an active Secret clearance.

You will diagnose and resolve hardware, software, and network issues, manage AD accounts, CAC PKI, and support Microsoft 365, VPNs, and VDI. Responsibilities include ticketing, asset management, and collaborating with security and network teams.

Qualifications

• Active Secret clearance required for the role.
• DoD 8140/8570 IAT Level II equivalent certification or Security+ CE.
• Onsite work at the Pentagon, Monday–Friday within 6:00 AM–6:00 PM ET.
• 5+ years of desktop support or IT technical support experience.
• Hands-on with Windows 10/11 Enterprise OS, AD, and enterprise apps.
• Experience with CAC, PKI, smart cards, and VPN connectivity.
• Strong knowledge of TCP/IP, LAN/WLAN, and network troubleshooting.
• Experience handling tickets via Remedy, ServiceNow, or similar ITSM.

Responsibilities

• Provide onsite Tier II desktop support for military personnel and executives.
• Install, image, maintain Windows workstations and peripherals.
• Diagnose hardware, software, OS, and network issues across enterprise IT.
• Administer AD user accounts, password resets, and permissions.
• Troubleshoot CAC authentication, PKI certificates, and smart cards.
• Support Microsoft 365 apps, VPN clients, VDI, and enterprise software.
• Handle walk-up IT support and asset deployments, replacements, and returns.
• Manage incidents and service requests using Remedy, ServiceNow, or similar ITSM.
• Support PWCS, enterprise mobile devices, and device lifecycle management.
• Collaborate with network engineers and cybersecurity teams to resolve issues.

Skills

Active Secret clearance

Security+ CE / DoD 8140 IAT II

Onsite Pentagon work

High school diploma + 5+ yrs

Windows 10/11 troubleshooting

Active Directory administration

CAC / PKI / smart card

TCP/IP / LAN / WLAN

Remedy / ServiceNow ITSM

M365 / VPN / VDI support

Education

High school diploma or equivalent

Tools

Remedy

ServiceNow

Microsoft 365

MECM/SCCM

Microsoft Intune / MDM

Job description

Zachary Piper Solutions is seeking a Desktop Support Technician Level II to provide enterprise IT support in a federal environment at the Pentagon in Arlington, VA. The role is fully onsite and requires an active Secret clearance.

You will diagnose and resolve hardware, software, and network issues, manage AD accounts, CAC PKI, and support Microsoft 365, VPNs, and VDI. Responsibilities include ticketing, asset management, and collaborating with security and network teams.