Onsite Pentagon Desktop Support Technician (Secret)

Sunayu; Arlington (VA); On-site; USD 65,000 - 85,000; Full time

Benefits offered by this job

Medical Plan Options

Dental and Vision

FSA / DCFSA / HSA

Life/AD&D Insurance

Disability coverage

Paid Time Off

Holidays

401k with match

Job summary

Sunayu, LLC seeks a Desktop Support Technician to deliver on-site IT support for Pentagon personnel in Arlington, VA. The role emphasizes face-to-face service, hardware deployment, and mobility device provisioning within a secured DoD environment.

The technician will diagnose and resolve complex hardware/software issues, manage CAC/PKI access, and maintain detailed service records using Remedy or ServiceNow. A Secret clearance and DoD-specific experience are required.

Qualifications

• 5+ years of IT desktop/technical support experience
• Active DoD Secret clearance
• Current Security+ CE certification or DoD 8140/8570 baseline
• Troubleshooting Windows 10/11 and Microsoft 365
• Active Directory administration and permissions management
• Hands-on PKI/CAC middleware and secure VPN experience
• PWCS familiarity and mobile device enrollment

Responsibilities

• Provide onsite end-user and executive support across the Pentagon complex
• Install, image, configure, and maintain desktop systems and peripherals
• Support PWCS assets and mobility device provisioning
• Staff walk-up support and manage assets with ticketing systems
• Manage CAC authentication and PKI issues
• Troubleshoot network connectivity and basic LAN/WLAN problems
• Coordinate with vendors for escalations and hardware/software issues

Skills

Windows troubleshooting

Active Directory

PKI / CAC

DoD security practices

Remedy/ServiceNow

End-user support

On-site desktop troubleshooting

Education

Security+ CE certification

DoD 8140/8570.01-M IAT Level II

High School Diploma

Tools

Remedy

ServiceNow

Active Directory

CAC / PKI middleware

DoD VPN clients

Job description

Sunayu, LLC seeks a Desktop Support Technician to deliver on-site IT support for Pentagon personnel in Arlington, VA. The role emphasizes face-to-face service, hardware deployment, and mobility device provisioning within a secured DoD environment.

The technician will diagnose and resolve complex hardware/software issues, manage CAC/PKI access, and maintain detailed service records using Remedy or ServiceNow. A Secret clearance and DoD-specific experience are required.