Onsite PC Support Technician – Windows/Mac/Linux

Akkodis; Poway (CA); On-site; USD 34,000 - 41,000; Full time

Job summary

Akkodis is seeking a PC Support Technician for a contract onsite role in Poway, CA. You will provide onsite, remote, and phone-based support for enterprise users, handling hardware/software troubleshooting, deployments, and user assistance.

Responsibilities include installing and repairing PCs, supporting Windows 10/11, Office 365, Linux and Mac OS, imaging, ServiceNow ticketing, asset management, and safe equipment moves up to 50 lbs.

Qualifications

• 2+ years of enterprise PC support experience.
• Associate degree in IT/Computer Science or equivalent with CompTIA A+.
• Strong hardware/software troubleshooting skills.
• Experience with Windows 10+, Office 365, imaging, deployments, and equipment refreshes.
• Basic Linux and Mac OS support experience.
• Strong communication, customer service, and problem-solving skills.

Responsibilities

• Install, configure, troubleshoot, repair, and replace PCs, laptops, monitors, docking stations, printers, scanners, and mobile devices.
• Support Windows 10/11, Microsoft Office 365, Linux, and Mac OS.
• Perform imaging, workstation deployments, software installations, upgrades, and equipment refreshes.
• Troubleshoot hardware, software, printing, connectivity, and peripheral issues.
• Manage ServiceNow tickets, document resolutions, and elevate issues when needed.
• Maintain asset/inventory records and coordinate warranty/vendor repairs.
• Provide professional customer service and support users with varying technical skills.
• Safely move and install equipment up to 50 lbs.

Skills

Troubleshooting

Communication

Customer service

Problem-solving

Education

Associate degree in IT/CS or equivalent with CompTIA A+

Tools

Windows 10/11

Office 365

Imaging & deployments

Linux

Mac OS

ServiceNow tickets

Job description

Akkodis is seeking a PC Support Technician for a contract onsite role in Poway, CA. You will provide onsite, remote, and phone-based support for enterprise users, handling hardware/software troubleshooting, deployments, and user assistance.

Responsibilities include installing and repairing PCs, supporting Windows 10/11, Office 365, Linux and Mac OS, imaging, ServiceNow ticketing, asset management, and safe equipment moves up to 50 lbs.