Personal Computer Technician

Akkodis; Poway (CA); On-site; USD 34,000 - 41,000; Full time

Job summary

Akkodis is seeking a PC Support Technician for a contract onsite role in Poway, CA. You will provide onsite, remote, and phone-based support for enterprise users, handling hardware/software troubleshooting, deployments, and user assistance.

Responsibilities include installing and repairing PCs, supporting Windows 10/11, Office 365, Linux and Mac OS, imaging, ServiceNow ticketing, asset management, and safe equipment moves up to 50 lbs.

Qualifications

• 2+ years of enterprise PC support experience.
• Associate degree in IT/Computer Science or equivalent with CompTIA A+.
• Strong hardware/software troubleshooting skills.
• Experience with Windows 10+, Office 365, imaging, deployments, and equipment refreshes.
• Basic Linux and Mac OS support experience.
• Strong communication, customer service, and problem-solving skills.

Responsibilities

• Install, configure, troubleshoot, repair, and replace PCs, laptops, monitors, docking stations, printers, scanners, and mobile devices.
• Support Windows 10/11, Microsoft Office 365, Linux, and Mac OS.
• Perform imaging, workstation deployments, software installations, upgrades, and equipment refreshes.
• Troubleshoot hardware, software, printing, connectivity, and peripheral issues.
• Manage ServiceNow tickets, document resolutions, and elevate issues when needed.
• Maintain asset/inventory records and coordinate warranty/vendor repairs.
• Provide professional customer service and support users with varying technical skills.
• Safely move and install equipment up to 50 lbs.

Skills

Troubleshooting

Communication

Customer service

Problem-solving

Education

Associate degree in IT/CS or equivalent with CompTIA A+

Tools

Windows 10/11

Office 365

Imaging & deployments

Linux

Mac OS

ServiceNow tickets

Job description

Akkodis is seeking a PC Support Technician for a Contract opportunity with a client in Poway, CA (onsite).

Terms

Rate Range: $25/hour to $30/hour (The rate may be negotiable based on experience, education, geographic location, and other factors.)

Job Summary

Seeking a PC Support Technician to provide onsite, remote, and phone-based technical support for enterprise users. The role will handle hardware/software troubleshooting, workstation deployments, equipment refreshes, and user support in a fast-paced environment.

Key Responsibilities

• Install, configure, troubleshoot, repair, and replace PCs, laptops, monitors, docking stations, printers, scanners, and mobile devices.
• Support Windows 10/11, Microsoft Office 365, Linux, and Mac OS.
• Perform imaging, workstation deployments, software installations, upgrades, and equipment refreshes.
• Troubleshoot hardware, software, printing, connectivity, and peripheral issues.
• Manage ServiceNow tickets, document resolutions, and elevate issues when needed.
• Maintain asset/inventory records and coordinate warranty/vendor repairs.
• Provide professional customer service and support users with varying technical skills.
• Safely move and install equipment up to 50 lbs.

Required Qualifications

• 2+ years of enterprise PC support experience.
• Associate degree in IT/Computer Science or equivalent experience with CompTIA A+.
• Strong hardware/software troubleshooting skills.
• Experience with Windows 10+, Office 365, imaging, deployments, and equipment refreshes.
• Basic Linux and Mac OS support experience.
• Strong communication, customer service, and problem-solving skills.

Equal Opportunity Employer/Veterans/Disabled

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employers