Desktop Support Engineer

Akkodis; Omaha (NE); On-site; USD 32,000 - 41,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

Short-term disability

Commuter benefits

401K plan

Paid Sick Leave

Holiday pay

EAP program

Voluntary benefits

Job summary

Akkodis is seeking a Helpdesk / Desktop Support Specialist to join our IT team in Omaha, Nebraska. You will provide technical support to employees, troubleshoot hardware, software, networks and applications, and help maintain smooth operation of computer systems.

Ideal candidates have 1–3 years in helpdesk, proficiency with Windows and macOS, and strong customer service. Preferred: experience with Active Directory and Office 365.

Qualifications

• 1-3 years in helpdesk or desktop support.
• Proficiency in Windows, macOS, and basic networking.
• Preferred: Active Directory and Office 365 experience.

Responsibilities

• Resolve end-user issues with hardware, software, and network access via phone, email, and in-person support.
• Set up, configure, and maintain desktops, laptops, printers, and related hardware.
• Document issues and resolutions in the helpdesk system and elevate as needed.
• Manage user accounts, permissions, and support onboarding/offboarding processes.
• Maintain equipment inventory and assist with basic IT training for users.

Skills

Windows & macOS

Customer service

Problem solving

Communication

Fast-paced environment

Education

Relevant IT certifications (optional)

Tools

Active Directory

Office 365

Job description

Akkodis is looking for a skilled Helpdesk / Desktop Support Specialist to join our IT team. This role involves providing technical support and troubleshooting assistance to employees across the organization, ensuring smooth operation of computer systems, networks, and applications. The ideal candidate will have excellent problem-solving skills, a customer-service mindset, and the ability to work efficiently in a fast-paced environment.

Pay/Salary Range: $23.00/hr to $30.00/HR The salary may be negotiable based on experience, education, geographic location, and other factors.

Key Responsibilities:

• Resolve end-user issues with hardware, software, and network access via phone, email, and in-person support.
• Set up, configure, and maintain desktops, laptops, printers, and related hardware.
• Document issues and resolutions in the helpdesk system and elevate as needed.
• Manage user accounts, permissions, and support onboarding/offboarding processes.
• Maintain equipment inventory and assist with basic IT training for users.

Qualifications:

• 1-3 years in helpdesk or desktop support.
• Proficiency in Windows, macOS, and basic networking concepts.
• Strong customer service and communication skills.
• Preferred: Experience with Active Directory, Office 365, and relevant certifications.

Equal Opportunity Employer/Veterans/Disabled

Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs.

• medical
• dental
• vision
• life insurance
• short-term disability
• additional voluntary benefits
• an EAP program
• commuter benefits
• a 401K plan
• Paid Sick Leave
• Holiday pay

Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.

To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employers