Patient Services Concierge — Front Desk & Check-In

Fred Hutchinson Cancer Research Center; Seattle (WA); On-site; USD 33,000 - 47,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Retirement plan

Paid vacation

Paid sick leave

Job summary

The Fred Hutchinson Cancer Center, based in Seattle, is seeking a Patient Services Representative to be the primary contact for patients, families and caregivers at UWMC-Northwest. You will manage the check-in process, distribute necessary paperwork, and route inquiries, ensuring patient-centered service.

This full-time role offers weekday hours, a competitive hourly wage and strong benefits. Candidates should have basic customer service experience and comfort navigating computer systems and

Qualifications

• High School diploma or equivalent.
• 6 months to 1 year of customer service experience.
• Ability to work in a fast-paced healthcare environment.
• Ability to organize and manage time and tasks independently.
• Ability to communicate clearly (verbal and written).
• Proficient with computers and email in a professional setting.

Responsibilities

• Greets and screens patients arriving for appointments and checks them in using an automated scheduling system.
• Assembles and distributes appropriate paperwork to patients, families, caregivers and clinical staff.
• Triage questions and concerns from callers and forward to appropriate staff or department as needed.
• Performs general clerical duties including processing mail, taking inventory and ordering office supplies.
• Activates provider orders (Alliance Lab only).
• May schedule patient appointments as ordered by clinician.
• May be responsible for the facilitation of patient flow.
• Verifies demographic, clinical and financial information with patient as required.

Skills

Customer service

Time management

Communication

Computer skills

Education

High School diploma or equivalent

Tools

Email

Job description

The Fred Hutchinson Cancer Center, based in Seattle, is seeking a Patient Services Representative to be the primary contact for patients, families and caregivers at UWMC-Northwest. You will manage the check-in process, distribute necessary paperwork, and route inquiries, ensuring patient-centered service.

This full-time role offers weekday hours, a competitive hourly wage and strong benefits. Candidates should have basic customer service experience and comfort navigating computer systems and