Patient Financial Counselor & Billing Advocate

Duke Health; Raleigh (NC); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Commitment Bonus Program $5000

Job summary

Duke Health's Patient Revenue Management Organization seeks a Financial Care Counselor to manage patient accounts, ensure insurance requirements are met, and inform patients of financial responsibility before services. The role involves pre-admission/pre-registration tasks and collaboration with care teams to optimize payments and compliance.

Responsibilities include analyzing coverage, obtaining authorizations, assisting patients with payment options, and updating billing records while

Qualifications

• Excellent verbal and written communication.
• Ability to analyze relationships between patients, physicians, and staff.
• Capacity to work independently while following policy.
• Commitment to professional, service-oriented demeanor.

Responsibilities

• Analyze insurance coverage and benefits for services.
• Obtain authorizations based on plan contracts and guidelines.
• Document billing system and explain bills to patients.
• Explain policies and department coverage as requested.
• Collect cash payments and reconcile third-party sponsorships.
• Facilitate payment sources for uninsured patients.
• Complete managed care waivers for out-of-network services.
• Update billing system to reflect insurance status.

Skills

Excellent communication

Analytical thinking

Team coordination

Independent working

Job description

Duke Health's Patient Revenue Management Organization seeks a Financial Care Counselor to manage patient accounts, ensure insurance requirements are met, and inform patients of financial responsibility before services. The role involves pre-admission/pre-registration tasks and collaboration with care teams to optimize payments and compliance.

Responsibilities include analyzing coverage, obtaining authorizations, assisting patients with payment options, and updating billing records while