On-Site Patient Financial Counselor

Duke University; Morrisville (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

Duke University in Morrisville, NC seeks a Financial Care Counselor for Duke Fertility Center to support the Patient Revenue Management Organization. This on-site role handles insurance analysis, authorizations, and patient billing, ensuring smooth revenue processes for services and admissions.

Ideal candidates have strong communication, clinical billing knowledge, and the ability to work in a structured, patient-focused environment.

Qualifications

• Knowledge of insurance coverage and government funding sources.
• Experience in hospital service access, billing and collections is preferred.
• Clear communication with patients and providers is essential.

Responsibilities

• Analyze insurance coverage and benefits to ensure timely reimbursement.
• Obtain authorizations and facilitate payment sources for uninsured patients.
• Enter and update referrals and explain bills according to policies.

Skills

Communication skills

Data analysis

Multitasking

Independent work

Customer service

Education

High school diploma

Some college education

Associate degree in healthcare

Bachelor's degree

Tools

Billing system

Job description

Duke University in Morrisville, NC seeks a Financial Care Counselor for Duke Fertility Center to support the Patient Revenue Management Organization. This on-site role handles insurance analysis, authorizations, and patient billing, ensuring smooth revenue processes for services and admissions.

Ideal candidates have strong communication, clinical billing knowledge, and the ability to work in a structured, patient-focused environment.