Patient Financial Counselor & Access Advocate

Duke University Health System; Durham (NC); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Commitment bonus

Job summary

Duke University Health System’s Patient Revenue Management Office seeks a Financial Care Counselor to support patient accounts, confirm insurance coverage, and communicate financial responsibilities before services. You will work to streamline registration, pre-admission, and billing processes with a focus on accuracy and patient service.

Ideal candidates have experience in hospital billing or patient access, and strong communication skills.

Qualifications

• Excellent communication and written skills.
• Ability to analyze relationships between patients, staff, and systems.
• Understand policies and procedural requirements.

Responsibilities

• Analyze insurance coverage and benefits to ensure timely processing.
• Obtain authorizations according to plan contracts and guidelines.
• Explain bills and provide assistance to visitors and patients.
• Update the billing system to reflect insurance status.
• Refer patients to financial counseling as needed.

Skills

Communication skills

Analytical thinking

Independent worker

Policy compliance

Education

High school diploma

Associate’s degree in healthcare or related field

Bachelor’s degree

Job description

Duke University Health System’s Patient Revenue Management Office seeks a Financial Care Counselor to support patient accounts, confirm insurance coverage, and communicate financial responsibilities before services. You will work to streamline registration, pre-admission, and billing processes with a focus on accuracy and patient service.

Ideal candidates have experience in hospital billing or patient access, and strong communication skills.