Onsite Patient Financial Counselor

Duke University; Durham (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Duke University Health System's Pediatric Revenue Management team in Durham, NC is seeking a Financial Care Counselor for the Children's Health Center. This on-site role handles patient accounts, billing, and financial counseling with a focus on accurate enrollment and compliance.

The position requires insurance analysis, authorizations, and assisting patients with payment options and third-party sponsorships while maintaining policy adherence and high-quality service.

Qualifications

• High school education required, with some postsecondary education preferred.
• Two years’ hospital billing or access experience preferred or related experience; bachelor’s degree with experience may apply.
• Strong communication and ability to work independently in a regulated healthcare environment.

Responsibilities

• Accurately complete patient accounts per departmental protocol and regulatory requirements.
• Analyze insurance coverage, obtain authorizations, and facilitate payment options for patients.
• Explain bills and assist with financial counseling and referrals to third-party sponsorships; update billing systems and coordinate with insurers.

Skills

Communication skills

Data analysis

Multitasking

Independence

Education

High school education

Postsecondary education preferred

Additional training or related business knowledge

Job description

Duke University Health System's Pediatric Revenue Management team in Durham, NC is seeking a Financial Care Counselor for the Children's Health Center. This on-site role handles patient accounts, billing, and financial counseling with a focus on accurate enrollment and compliance.

The position requires insurance analysis, authorizations, and assisting patients with payment options and third-party sponsorships while maintaining policy adherence and high-quality service.