Financial Care Counselor: Patient Billing Advocate

Duke University; Durham (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Duke University Health System's Patient Revenue Management Office seeks a Financial Care Counselor in Durham, NC. The role involves verifying patient accounts, insurance review, pre-registration support, and arranging payment plans in a fast-paced revenue cycle environment.

Responsibilities include collecting payments, obtaining authorizations, and resolving claim denials while ensuring compliance with policies. A focus on clear communication and customer service is essential.

Qualifications

• Work requires knowledge of basic grammar and mathematical principles normally required through a high school education, with some postsecondary education preferred.
• Two years experience working in hospital service access, clinical service access, physician office or billing and collections.
• Must be able to understand and comply with policies and procedures.

Responsibilities

• Analyze insurance coverage and benefits to ensure timely service and payments.
• Obtain authorizations based on insurance plan contracts and guidelines.
• Document billing and update the system with patient information.
• Explain bills and provide assistance to patients.
• Explain policies and departmental coverage as requested.
• Assist with collection activities following PRMO policies.
• Admit, register and pre-register patients with accurate data.
• Resolve insurance claim denials and coordinate with carriers.

Skills

Communication skills

Analytical thinking

Multitasking

Independent work

Education

High school education

Some postsecondary education preferred

Job description

Duke University Health System's Patient Revenue Management Office seeks a Financial Care Counselor in Durham, NC. The role involves verifying patient accounts, insurance review, pre-registration support, and arranging payment plans in a fast-paced revenue cycle environment.

Responsibilities include collecting payments, obtaining authorizations, and resolving claim denials while ensuring compliance with policies. A focus on clear communication and customer service is essential.