Onsite Patient Experience Associate I

Boston Children’s Hospital; Weymouth (MA); Hybrid; USD 42,000 - 52,000; Full time

Benefits offered by this job

Sign-on Bonus

Job summary

Boston Children’s Hospital in Weymouth sits fully onsite to enhance patient experience by coordinating services and supporting administrative operations. This role emphasizes customer service and precise data handling in a clinical setting.

Under supervision, you will manage patient interactions, schedule encounters, assist families, and collaborate with care teams. Strong communication and computer skills are essential, with a focus on empathy and process improvement.

Qualifications

• High School Diploma or GED required.
• No healthcare experience required; strong customer service and computer skills.
• Ability to communicate clearly and empathetically with patients and families.
• Detail-oriented with ability to work with diverse audiences.

Responsibilities

• Provides positive and effective customer service to patients, families, and visitors, responding to routine inquiries and involving supervisors for complex issues.
• Greets, screens, directs, and registers patients; enrolls patients and caregivers in the patient portal.
• Collaborates with referring providers and practices to manage complex patient issues; may rotate in call centers.
• Schedules patient encounters and procedures under supervision; monitors daily schedules and coordinates flow to optimize patient experience.
• Prepares for and attends shift handoffs and team huddles.
• Collects patient demographics, insurance/payment, referral info, and clinical documentation; obtains authorizations and verifications.
• Collects co-payments, reconciles deposits, and provides accurate records in hospital systems.
• Participates in process improvement initiatives and supports internal changes to systems and procedures.

Skills

Customer service

Communication

Empathy

Attention to detail

Computer skills

Education

High School Diploma/GED

Tools

EMR (Electronic Medical Record)

Job description

Boston Children’s Hospital in Weymouth sits fully onsite to enhance patient experience by coordinating services and supporting administrative operations. This role emphasizes customer service and precise data handling in a clinical setting.

Under supervision, you will manage patient interactions, schedule encounters, assist families, and collaborate with care teams. Strong communication and computer skills are essential, with a focus on empathy and process improvement.