Patient Experience Champion | Sign-On Bonus

Boston Children's Hospital; Boston (MA); On-site; USD 42,000 - 52,000; Full time

Job summary

Boston Children’s Hospital is seeking a Patient Experience Representative in the General Medicine unit to provide administrative and patient-facing support, focusing on a positive patient experience. You will assist with admissions, discharge, patient flow, phone coverage, and general admin duties under supervision.

The role includes a $2,000 sign-on bonus (not for current employees) and requires strong customer service and organizational skills.

Qualifications

• Basic computer skills are required.
• Strong customer service and communication skills are essential.
• Ability to communicate clearly and demonstrate empathy in difficult situations.
• Ability to work with diverse patients, families, visitors, and coworkers.
• Strong attention to detail and accuracy.
• Good interpersonal, collaboration, and organizational skills.

Responsibilities

• Provide positive and effective customer service to patients, families, visitors, and coworkers.
• Greet and direct patients, families, and visitors.
• Respond to routine questions about hospital policies and procedures.
• Manage a high volume of inbound and outbound calls.
• Provide accurate information, directions, and guidance and follow up to ensure needs are addressed.

Skills

Customer service

Communication

Empathy

Attention to detail

Interpersonal skills

Basic computer skills

Teamwork

Organizational skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Boston Children’s Hospital is seeking a Patient Experience Representative in the General Medicine unit to provide administrative and patient-facing support, focusing on a positive patient experience. You will assist with admissions, discharge, patient flow, phone coverage, and general admin duties under supervision.

The role includes a $2,000 sign-on bonus (not for current employees) and requires strong customer service and organizational skills.