Onsite Packaging Equipment Technician & Installer

Packsize; Dallas (TX); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) retirement plan

Paid Time Off

Health Savings / Flexible Spending

Life and disability insurance

Employee Assistance Program

Job summary

Packsize is seeking a Resident Service Engineer to install, configure and maintain equipment on customer sites in Dallas, TX. The role requires hands-on problem solving and strong customer engagement.

You will perform start-up testing, deliver training, schedule tasks, and maintain records while working with R&D, Software and Quality teams to ensure safe, reliable operation and top-tier service.

Qualifications

• Customer service focus.
• Knowledge of Windows platforms.
• Knowledge of hand tools.
• Knowledge of mechanical platforms.
• Ability to work independently with little or no direct supervision.
• Basic Microsoft Excel or Google Sheets experience is helpful.
• Associates Degree, Vocational Training or equivalent experience.
• Bachelor's Degree in a related area preferred.

Responsibilities

• Scheduling tasks at a customer's job sites.
• Troubleshooting issues, quickly and effectively, using technical drawings and documentation.
• Work cross-functionally with R&D, Software and Quality Engineering teams.
• Performing routine maintenance and emergency services as they arise.
• Analyze customer KPI's to identify new or ongoing machine performance issues resulting in problem-solving and machine maintenance.
• Continuous learning, including the customer's operational processes, packaging designs, technical specifications.
• Installation of Packsize solutions and training others to use and maintain it.
• Basic clerical and administrative duties, including timely reading and responding to emails, preparing and submitting expense reports, making travel arrangements, writing detailed technical reports, etc.
• Responsively and productively communicate information and ideas with Packsize and customer's personnel so they will understand.
• Adhere to all Packsize and customer's safety requirements, and safety protocols related to exposed moving parts and electricity.
• Excellent work ethic and time management skills.

Skills

Customer service

Windows platforms

Hand tools

Mechanical platforms

Independent work

Excel/Sheets familiarity

Education

Associates Degree, Vocational Training or equivalent experience

Bachelor's Degree in related area preferred

Tools

Windows

Microsoft Excel

Google Sheets

Job description

Packsize is seeking a Resident Service Engineer to install, configure and maintain equipment on customer sites in Dallas, TX. The role requires hands-on problem solving and strong customer engagement.

You will perform start-up testing, deliver training, schedule tasks, and maintain records while working with R&D, Software and Quality teams to ensure safe, reliable operation and top-tier service.