On-Site Packaging Solutions Engineer

Packsize International; Dallas, Northern (TX, KY); Hybrid; USD 45,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) retirement plan

Paid Time Off

HSA/FSA

Life and disability insurance

Employee Assistance Program

Job summary

Packsize International in Dallas, TX is seeking a Resident Service Engineer to install, configure and maintain Packsize equipment onsite at designated customer facilities, with a 100% on-site, flex schedule.

You will perform start-up testing, provide customer training on product capabilities and maintenance, troubleshoot complex mechanical equipment, analyze KPI data, and collaborate with R&D, Software and Quality teams to deliver exceptional service.

Qualifications

• Associates Degree, Vocational Training or equivalent experience.
• Bachelor's Degree in a related area preferred.

Responsibilities

• Scheduling tasks at customer job sites and coordinating travel.
• Troubleshooting issues using drawings and documentation.
• Collaborating with R&D, Software and QA teams on issues.
• Performing routine maintenance and emergency services as needed.
• Installing Packsize solutions and training users.

Skills

Customer service focus

Windows platforms

Hand tools

Mechanical platforms

Independent work

MS Office / Google Suite

Packaging equipment knowledge

Education

Associates Degree or Vocational Training or equivalent experience

Bachelor's Degree in related area preferred

Job description

Packsize International in Dallas, TX is seeking a Resident Service Engineer to install, configure and maintain Packsize equipment onsite at designated customer facilities, with a 100% on-site, flex schedule.

You will perform start-up testing, provide customer training on product capabilities and maintenance, troubleshoot complex mechanical equipment, analyze KPI data, and collaborate with R&D, Software and Quality teams to deliver exceptional service.